1) Controller
- Brand: NexoMax
- Website: https://nexomax.link/
- Legal entity: NexoMax
- Address: 2-1-5 Dogenzaka, Shibuya-ku, Tokyo 150-0043, Japan
- Privacy email: contact@nexomax.jp
- Business ID / Tax ID: 3234567890123
2) Data categories
- Inquiry data (name, email, optional phone, message)
- Order support context you provide (delivery questions, compatibility details)
- Technical data (IP, device/browser, timestamps, security logs)
- Cookie choices and limited performance data (where enabled)
3) Purposes
- Respond to product questions and provide pre-order information.
- Customer support for purchase-related requests (where applicable).
- Security and operational reliability.
- Improve performance and usability where permitted.
- Compliance and dispute handling.
4) Lawful bases
- Consent (optional cookies; optional marketing if enabled)
- Contract (pre-contract steps; purchase/service support)
- Legitimate interests (security; website operations)
- Legal obligation (recordkeeping)
5) Your rights
- Access, rectification, erasure
- Restriction, objection
- Data portability (where applicable)
- Withdraw consent (for consent-based processing)
6) Retention
We keep data only as long as necessary for the purposes described.
Retention is limited to what is necessary: inquiry messages and support records are typically
retained for up to 3 years; security logs are retained for a shorter period unless required.
7) Processors & transfers
We may use processors for hosting, email, and security. If transfers happen outside EEA/UK, we use safeguards where required.
We use hosting, email delivery, and security processors. We limit shared data to the minimum
necessary and apply safeguards for transfers outside the EEA/UK when required.
8) Cookies
Cookie controls are available through our cookie UI (loaded after scroll). We avoid Google scripts. For opt-out options, see Opt-out.
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