Refund Policy • Effective 2026-02-11
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Refund & Cancellation Policy

This policy explains cancellations, returns, and refunds for purchases associated with NexoMax (if ordering is enabled). It is written to be clear and region-ready.

R Refund

1) Definitions

  • “Order”: a purchase placed for physical products (and/or services) through NexoMax.
  • “Return”: sending a product back after delivery, under eligible conditions.
  • “Refund”: the amount returned to the original payment method, subject to policy conditions.

2) Scope

This policy applies to purchases made directly through nexomax.link or an official checkout provided by us. If you purchased via a third-party retailer, their return policy may apply.

3) Cancellation before shipment

If your order has not shipped, you may request cancellation. If cancellation is confirmed:

  • We will stop fulfillment when possible.
  • We will issue a refund to the original payment method (minus non-refundable fees if applicable).
Cut-off times and handling fees (if any) are set per region and are described in the order confirmation.

4) Returns after delivery (physical products)

If a return window applies in your region, returns may be eligible when:

  • The return request is made within the stated return period (e.g., 14/30 days) from delivery.
  • The item is returned in a condition consistent with reasonable inspection (unless defective).
  • Original accessories and packaging are included when required for safe transit.
Return windows and consumer rights follow local rules and are described in your order confirmation.

5) Defective or damaged items

If an item arrives damaged or appears defective:

  • Contact us promptly with order details and photos (when safe to provide).
  • We may offer replacement, repair guidance, or return instructions depending on the case.
  • Carrier claims may be required for shipping damage.

6) Non-returnable / exclusions

Returns may not be accepted for:

  • Items that are clearly used beyond reasonable inspection and cannot be resold (where allowed by law).
  • Items missing key components necessary for safe operation, unless due to shipping error.
  • Customized items or special orders (if offered) where cancellation/return is restricted by law.
  • Digital services or downloads (if offered) once access has been provided, subject to local rules.

7) Refund processing

If your return is approved, we will process refunds as follows:

  • Refunds are issued to the original payment method unless we agree otherwise.
  • Processing time may take several business days after inspection and approval.
  • Bank/payment provider posting times may vary.

8) Shipping costs

Shipping costs may be handled differently depending on reason and region:

  • If the return is due to our error or an eligible defect, return shipping may be covered (where applicable).
  • For change-of-mind returns, you may be responsible for return shipping unless local law states otherwise.
Responsibility for return shipping depends on the reason for return and local rules; see the Refund Policy for details.

9) How to request a return / cancellation

Send a request with:

  • Order number (if applicable)
  • Your name and contact email
  • Reason for request (e.g., cancellation, defect, change of mind)
  • Photos (only if helpful and safe; do not share sensitive info)

Use the Contact page or email us directly (see contact details below).

10) Disputes

If you believe a refund decision is incorrect, contact us with supporting details. We will review the case. You may also have rights under local consumer protection law.

11) Contact details

  • Business name: NexoMax
  • Website: nexomax.link
  • Address: 2-1-5 Dogenzaka, Shibuya-ku, Tokyo 150-0043, Japan
  • Email: contact@nexomax.jp
  • Phone: +81-3-3780-2233
  • Business ID / Tax ID: 3234567890123

12) Changes

We may update this policy. The effective date above indicates the current version.

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Before requesting a return

Please review the return window and exclusions. If you have a defect, include photos and the order number.

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